Azzurri Group

Infrastructure Engineer• April 2023 - Present

2nd Line IT Analyst• November 2021 - April 2023

Virtualisation (Hypver-V) – Configuration, Migration, Support.

Microsoft Azure.

Meraki Network Management.

Endpoint Management for Security and Applications.

Automation Scripting.

The ability to work on and deliver full lifecycle IT projects.

hVIVO

IT Support Consultant • April 2021 - November 2021

Working within an NHS/Laboratory environment.

Windows Server installations/configurations.

Azure/Azure Active Directory management.

8x8/Polycom management.

DarkTrace Security management.

GKN Aerospace

Service Desk Engineer • September 2018 - March 2021

Orchestrated & executed a seamless migration of a user base exceeding 100 individuals.

Managed administration tasks within O365, ensuring optimal functionality and productivity.

Azure infrastructure administration.

Served as the primary point of contact for executives and VIPs.

RMD Kwikform

2nd Line Support • February 2015 - February 2018

Diagnosed and resolved hardware, software, and end-user issues.

Served as initial IT and technical contact.

Developed infrastructure and systems to align with company needs.

PC World/KnowHow

IT Technician/Customer Services • August 2012 - February 2015

Repaired software and hardware issues related to iOS devices & Windows devices

Offering brilliant customer service on a face to face basis, resolving technical issues